Posts about User Experience

User Experience Data Science

How to Analyze SurveyMonkey Data in Python

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Introduction As a user researcher, it is important to know more about our users and their preferences concerning our product. One way to do that is by conducting surveys. In order to gather user feedback from our global markets, we need to conduct a survey with a slightly different set of questions/translations for different countries, and then analyze the results and compare if there is any difference across countries concerning user needs.

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Monitoring Frontend User Experience

The Web Performance Impact Of Lossy Network Conditions

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tl;dr: continuously monitor your CDN and origin servers on layer 3 with tools like MTR. Layer 3 issues on external middleware can have a significant impact on layer 7 web performance. In a recent rollout of a new cloud service, we monitored the impact of this service on web performance, UX and business metrics. For all cloud regions and origin servers, we had Synthetic and Real User Monitoring for our site in place.

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