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User Experience at trivago
Insights, experiences and learnings from trivago's tech teams.
As a user researcher, it is important to know more about our users and their preferences concerning our product. One way to do that is by conducting surveys.As a user researcher, it is important to know more about our users and their preferences concerning our product. One way to do that is by conducting surveys.
tl;dr: continuously monitor your CDN and origin servers on layer 3 with tools like MTR. Layer 3 issues on external middleware can have a significant impact on layer 7 web performance.
I’m a product designer at trivago, and would like to share some insights into one of our biggest projects we tackled in the last period. Well, from a product design perspective at least.
As we all adventure around this space that we call the Internet, consuming content is often on our minds. Naturally with the vast amount of data, filtering out what’s not interesting is a huge time saver. In order to help you find your ideal hotel at the best price, trivago’s filters are one of the best ways to do so. Sadly, some visitors couldn’t even access them due to poor accessibility and performance.
Accessibility is an important topic for anyone who builds things for the web, and one that is neglected far too often. We at trivago have also been guilty of this, but we are slowly making changes with the aim of improving the accessibility of our site. Identifying and implementing these changes has not been easy. We have faced a number of challenges along the way, and we continue to do so. But we are committed to improving our site so that anyone can access and use the service we provide, regardless of how they do so.